At Solitaire, we are committed to providing our customers with exceptional service and a seamless shopping experience. Our Delivery & Shipping Policy outlines the terms and conditions regarding the delivery of your diamond purchases.
We currently offer shipping to addresses within the United States and select international destinations. For international orders, please contact our customer service team for assistance with shipping options and associated costs.
Orders placed on our website are typically processed within 1-2 business days, excluding weekends and holidays. Once your order has been processed, you will receive a confirmation email with tracking information.
We partner with reputable shipping carriers to ensure the safe and timely delivery of your diamonds. Our standard shipping method is through insured courier services, which may include FedEx, UPS, or USPS, depending on your location and the nature of the shipment.
Shipping fees are calculated based on the destination, shipping method, and the total value of your order. During the checkout process, you will have the opportunity to view and select from available shipping options, each with its corresponding fee.
The estimated delivery time for your order will depend on your location and the shipping method chosen. Standard shipping within the contiguous United States typically takes 7 business days, while expedited shipping options may be available for faster delivery.
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status of your delivery in real-time. You can also track your order directly through our website by logging into your account.
For security purposes, all orders shipped by Solitaire require a signature upon delivery. This ensures that your diamonds are received safely and securely by the intended recipient.
All shipments from Solitaire are fully insured against loss, theft, or damage during transit. In the unlikely event that your package is lost or damaged, please contact our customer service team immediately for assistance in filing a claim and arranging for a replacement or refund.
Please note that certain items may be subject to shipping restrictions based on their value, size, or destination. Additionally, we are unable to ship to P.O. boxes or APO/FPO addresses at this time.
If you have any questions or concerns regarding the shipping of your order, please don't hesitate to contact our customer service team for assistance. We are here to help ensure that your diamonds arrive safely and on time.
By placing an order with Solitaire, you agree to abide by the terms and conditions outlined in our Delivery & Shipping Policy. We strive to make every effort to deliver your diamonds promptly and securely, providing you with peace of mind throughout the shipping process. Thank you for choosing Solitaire for all your diamond needs.