Return Exchange Policy

At Solitaire Diamonds, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and exchange policy. Please review the following terms and conditions:

1. Eligibility:

• Returns and exchanges are accepted within 30 days from the date of delivery.
• The item must be in its original condition, unworn, undamaged, and accompanied by the original documentation, such as certificates or appraisals.
• Customized or engraved items are not eligible for return or exchange, unless there is a manufacturing defect or error on our part.

2. Initiation of Return or Exchange:

• To initiate a return or exchange, please contact our customer service team at [customer service email or phone number] to request a Return Merchandise Authorization (RMA) number.
• Include the RMA number on the return package for efficient processing.

3. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part.
• We recommend using a trackable shipping method and insuring the package for its full value to ensure safe delivery.

4. Refunds and Exchanges:

• Refunds will be issued to the original payment method within 7-10 business days after the returned item is received and inspected.
• Exchanges will be processed promptly once the returned item is received and inspected. If the exchanged item is of lesser value, a refund or store credit will be issued for the difference. If the exchanged item is of greater value, the customer will be responsible for paying the price difference.

5. Inspection and Approval:

• All returned items will be inspected by our quality assurance team to ensure they meet the eligibility criteria stated above. We reserve the right to reject returns that do not meet these criteria.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately upon receipt. We will provide instructions for returning the item and arrange for a replacement or refund at no additional cost to you.

7. Non-Refundable Fees:

• Shipping fees, engraving fees, and any applicable taxes or duties paid on the original purchase are non-refundable.

8. Policy Changes:

Solitaire Diamonds reserves the right to update or modify this return and exchange policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase from Solitaire Diamonds, you agree to abide by the terms and conditions of this return and exchange policy. If you have any questions or concerns, please don't hesitate to contact us.